Privacy Policy — Maya TripPlanner

This policy applies to customers who use Maya TripPlanner to access their booked tours, itineraries, hotels, travel documents, payments information, reviews, and related trip support features.

We use the information above to:

• Authenticate you with your travel code
• Show your tours, itineraries, hotels, documents, and payments
• Let you download or share travel documents
• Save an optional local trip phone number for trip coordination
• Process reviews and quote / support requests
• Respond to customer support inquiries
• Maintain App security, prevent misuse, and improve reliability
• Comply with legal obligations where applicable

We do not sell your personal information.

We may share information only as needed with:

• Service providers / infrastructure partners that help us run the App and store data securely (for example cloud hosting and database providers used by Maya Travels, including backend services at planner.mayatravels.co.in and our cloud data platform)
• Maya Travels staff / authorized support personnel who need the information to deliver your trip and customer care
• Authorities or legal parties if required by law, court order, or to protect rights, safety, and security

Shared document features (download / share) are initiated by you and use your device’s system share options.

• Trip and account data are stored on secure cloud systems operated for Maya Travels.
• Session and related credentials may be stored using the device’s secure storage mechanisms.
• We use reasonable technical and organizational measures to protect personal data.
• No method of transmission or storage is completely secure; please keep your travel code confidential and log out on shared devices.

We retain account and trip-related information for as long as needed to:

• Provide your booked travel services
• Maintain business and support records
• Meet legal, accounting, or dispute-resolution requirements

Local App data (session / preferences / downloaded files) can be removed by logging out and/or uninstalling the App. Uninstalling the App does not delete your booking records from Maya Travels systems.

Depending on applicable law, you may have rights to:

• Access the personal data we hold about you
• Correct inaccurate information
• Request deletion of certain data
• Withdraw optional information (for example, skip or update a local trip number)
• Log out of the App at any time

To exercise these rights, contact us at care@mayatravels.co.in.

You can also:

• Update optional local number information in the App where available
• Stop using the App and uninstall it
• Contact support for account or booking-related requests

Maya TripPlanner is intended for customers managing travel bookings with Maya Travels. It is not directed at children under 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children for the purpose of creating independent App accounts. If you believe a child has provided personal data inappropriately, contact us and we will take appropriate steps.

Your information may be processed on servers or by providers located in India and/or other countries where our service providers operate. Where data is transferred, we take steps appropriate to the context of the transfer and applicable law.

The App may open external apps or links (for example email, phone dialer, WhatsApp, or system share sheets). Those services are governed by their own privacy policies. We are not responsible for the privacy practices of third-party apps or websites.

The App does not currently display third-party ads and does not use advertising SDKs for ad targeting.

We do not sell personal information for cross-app advertising.

We may update this Privacy Policy from time to time. The “Last updated” date at the top will change when we do. Continued use of the App after an update means you accept the revised policy, except where applicable law requires additional consent.

For privacy questions, data requests, or concerns: